Campaign: Lync Client

Option to keep active voice call window 'Always on Top'

If you right-click on a lync window there is an option to keep the window 'Always on Top' of other windows. I'd like to see that be an option to set so that all active calls default to this window behavior. This should reduce hang up delays when using a PC for Lync calls where there are several windows open and you are forced to search for the active lync voice conversation to close it.

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14 votes

Campaign: Lync Server

Music on hold centralized

Standardize the music on hold in lync clients\devices is a challenge.

How about a music on hold service centralized?

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39 votes

Campaign: Lync Server

Schedule Response Group Members

It would be very helpful to be able to schedule on call rotations with response groups so that the members can be dynamically scheduled to be on call without having to change the response group or user forwarding manually. This could be achieved with similar functionality as the holiday schedule but routes the calls to a specific user or specified number at a scheduled time/day/week etc.

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12 votes

Campaign: Lync Server

Safe Transfer Does Not Present Correct MOH on "Bounce Back"

///Scenario #1---if the transferred caller originates from Lync2010 on the LAN--- Lync2010/(UserA) --calls--> Lync2010Attendant/ --blind, safe-transfered to--> Lync 2010/(UserC: Lync2010) -UserC Ignore Call Attendant Will See: Transfer not completed: UserA-Username. UseerC-Username is unavailable. -UserC Reject Call Attendant Will See: Transfer not completed: UserA-Username. Call was not transferred because UserC-Username ...more »

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6 votes

Campaign: Lync Server

After External Caller Has TimedOut CallPark MOH Presents Oddly

In the same scenario as here:

http://lync.ideascale.com/a/dtd/Parked-Calls-Through-Gateway-After-Park-TimeOut-Act-Weird/373728-16285?submitted=1

 

when the external caller has timed-out and is ringing back to UserA, the external Caller hears a combination of ringing and music on hold. Instead of just MoH, or ring back tone.

 

REG:112082072920816

New Case# 113012410165873

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1 vote

Campaign: Lync Server

Call Park Music On Hold Config is lost on server reboot.

Call Park Music On Hold Config is lost on server reboot. according to microsoft this is known issue. This really should be fixed.

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7 votes

Campaign: Lync Phone Edition

music on hold button on Lync Phone Edition should play music

Music on Hold button on Lync Phone Edition should play music even if there is no call queue involved.

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32 votes