Lync Client

Notification of dialin PIN expiration

I think it would be useful to receive an automated IM/email when the PIN expiration time is approaching (e.g. 30/14/1 days in advance). Inspiration for this idea was: http://blog.orbitone.com/post/Never-be-late-for-an-online-meeting-again-CEBP

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3 votes

Lync Server

Increase Key Mapping Choices

Having only the numbers 1-9 available as key mapping options is fairly restrictive. It would be extremely helpful if the Exchange UM Auto Attendant could recognize two digit key mappings.

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2 votes

Lync Server

Missed call notifications for calls completed elsewhere

I think Lync Server is not correctly handling the SIP CANCEL message with cause=200. Scenario: calls are dual forked by the PBX, one goes to the SIP phone, the other one goes through the SIP trunk to Lync Server. If the call is answered by the phone, the PBX sends a CANCEL message to Lync with: Reason: SIP; cause=200; text="Call completed elsewhere". Lync Server also generates a SIP message 487, request terminated, with ...more »

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-1 votes

Lync Client

Show forwarding status as presence/on contact card

When a user has set the forwarding to a PSTN/mobile number, (s)he can possibly be reached even if the presence shows the user as "offline".

I think the presence should show the forwarding status (just like Skype does, btw) for example as "offline with call forwarding".

The contact card should also show some additional details (e.g. "forwarded to xxx") to users in the workgroup/friends and family groups.

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3 votes

Lync Mobile

Allow RCC for Lync Mobile

Generally,

I require the ability to manage desktop phone "call forwarding" state from Lync Mobile app.

 

So I can enable call forwarding on PBX, when I'm already away.

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-1 votes

Lync Client

Call Pickup Keyboard Shortcut

Lync has many Keyboard Shortcut, the one that miss is one for Call Pickup. Scenario: many EV users, only Lync client 2013 is used, no IP Phones. If a user is member of a CallPickup Group it need to place a call to the CP number to answer a collague's call. I think the client should: - autodetect if the user is member of a CallPickup Group and the number of that group - offer a native Keyboard Shortcut to quick dial the ...more »

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3 votes

Lync Server

Name Display - Department Name/Number for Outbound Calls

The Calling Party Name Display on outgoing PSTN calls should be able to refelect the department the user is in. Pesonal name should be displayed as an option on internal calls. For example, lets say we have a teacher at Capilano Elementary School. When calling parents (external), the name presented to their phone should be "Capilano Elementary" with the schools listed directory number. When calling the school front ...more »

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2 votes

Lync Server

MAC Address to Lync User Mapping for Zero Touch Initial Setup

MAC Address to Lync User Mapping for Zero Touch Initial Setup. This could streamline initial voice implementations.

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5 votes

Lync Server

Better Business Reporting

Would like the ability to have reports for business users. The current reporting in Lync 2013 is geared toward call quality, diagnostics, ... It would be great to have reports that show how many calls come into the company, how many calls are answered by each person, how many calls were offered to each person, average time to answer, average call time, call volume by hour, ... This would have to include peer-to-peer ...more »

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12 votes

Lync Mobile

Lync Mobile update status during phone call

May be useful if the Lync Mobile client could set the user's status "In a call" during a traditional call on the smartphone.

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40 votes

Lync Server

Schedule Response Group Members

It would be very helpful to be able to schedule on call rotations with response groups so that the members can be dynamically scheduled to be on call without having to change the response group or user forwarding manually. This could be achieved with similar functionality as the holiday schedule but routes the calls to a specific user or specified number at a scheduled time/day/week etc.

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12 votes

Lync Server

Replace Silverlight LCP with a GUI like Exchange 2013

The Silverlight LCP is awful, I think could be a good idea to switch to a GUI interface like the Exchange 2013 Control Panel.

This graphic uniformity can also give to customer a better idea of integration between Lync and Exchange

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20 votes