Campaign: Lync Client

Options to Mute

There are a lot of times, participants login to conference cal,l but do not mute or forget to mute their phone. This leads to unnecessary voice distortion.

 

Please empower "Meeting Anchor" with ability to view which user has mute / un-mute their phone. Also he should be able to "mute" a participants line as required.

 

Regards,

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0 votes

Campaign: Lync Client

Client Side Call recording

If I had a dollar for everytime I was asked for call recording. That said, a few months ago I noticed that the Lync 2013 client (15.0.4517.1504 - 32-bit) had the option to record a standard 2 party call. I thought that it was going to stay but the very next update made it disappear. One of my users refuses to update Lync client to hold on to this function. It would be awesome if this was available without having to buy ...more »

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5 votes

Campaign: Lync Client

Lync Client Default Click-to-Call Number

The Lync 2013 can be set to default to Lync Call with a powershell command ( http://technet.microsoft.com/en-us/library/gg398300.aspx ), however that is only the initial setting. From that point on Lync defaults to the last number called for a contact. As noted here: http://masteringlync.com/2014/01/27/controlling-click-to-call/ Users mostly make "lync calls", however they might change to someone's cell phone, now ...more »

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21 votes

Campaign: Lync Client

Call Pickup Keyboard Shortcut

Lync has many Keyboard Shortcut, the one that miss is one for Call Pickup. Scenario: many EV users, only Lync client 2013 is used, no IP Phones. If a user is member of a CallPickup Group it need to place a call to the CP number to answer a collague's call. I think the client should: - autodetect if the user is member of a CallPickup Group and the number of that group - offer a native Keyboard Shortcut to quick dial the ...more »

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3 votes

Campaign: Lync Client

Call forwarding based on presence

I know there were tons of call forwarding asks. But what about if we ask at first a tiny improvement for the call forwarding. If we ask too much, most of the cases we do not get anything. So the most simplest help is, if users (or administrator as a default or using GPO) can define what shall happen when user's status is "in a meeting", "do not disturb (currently call forwarding does not work at all with DND), "busy" ...more »

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8 votes

Campaign: Lync Server

Call Record for Hangups

When a customer calls in to a user and then hangs up in a few seconds, there is no call record generated. I would like to have a call record generated so that I could find out number of hang ups.

 

This does work if a "Response Group" answers the call, but not before it is answered by the response group.

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19 votes

Campaign: Lync Server

Call forwarding default timeout as a Global Option

At this moment the default 20sec timeout for call forwarding could be managed by users or via SEFAUtil.

I think could be more practice if this (and some other call forwarding option) became Global Option, managed by a new Policy. The administrator could set it for all, or for some Group of users, could set it mandatory or not and so on....

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11 votes

Campaign: Lync Client

Delegate backup

If delegates are associated with the task to answer calls for a manager, the manager sets "Simultaneous call" to the delegate, but then the delegate needs to go on lunch break or in a long meeting. The delegate should be able to either change the call forwarding settings of the manager, or set call forwarding to a backup person who will ALSO receive the calls of the manager. With Lync 2010 this was not possible. Not sure ...more »

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5 votes

Campaign: Lync Client

Konfiguration for unanswered calls should be persistent.

The Setting for unanswered calls resets every time the user sets the call forwarding to a Special Destination.

 

For example:

 

1. User has no voicemail enabled

2. User sets destination for unanswered calls to the central office number

3. Now, the user sets a call forwarding to a colleague

4. After disabling the call forwarding, the konfig for unanswered calls resets to "no voicemail, ringing for 20 seconds.

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15 votes