Ever since I can remember, I never understood why Lync can not just use the same contacts in outlook, why do we need a second list with exactly the same information ? (Alas uneditable), duplication of data is never a good thing. One contact list is all we need, as suggested below, maybe with a checkbox or a setting to allow lync connection, instead of a completely different list that is always out of sync with your current ...more »
The Lync client downloads an address book after sign-in. It waits between 0 - 60 minutes before doing this. You can set a regkey to download immediately. If you also exit the client, wipe out galcontacts.db and log on again you will get a new address book. My suggestion is to have a button in the Lync clients under Tools / Options somewhere, that will initiate a new download of the address book - this will come in real ...more »
If you create a trusted application endpoint, and assign a SIP address where the "sip:" prefix is either capitalized or in all upper case, you don't get an error/warning. However, if you then try to send an IM to that endpoint, you get obscure errors. The solution is to change the "sip:" prefix to all lower case. It would be nice if Lync either errored when you try to assign it, or just corrected it to all lower case. ...more »
Skype does auto search address book/contacts and find who's connected. This fast tracks adoption. It's kind of clunky that we say Lync integrates with Outlook contacts, but then you have to add lync contacts all over again one by one?!? People expect this to be at least like Skype, so ping each contact to Skype while you're at it. To make things 'usable' you have to make it easy to use from the beginning and show ...more »
There should be a function for a local address book on Lync phone edition. The sync between Lync phone edition and exchange leaves much to ask.
And if you set it up as a commonareaphone you have no address book at all.
Right now, the Lync client will download the address book at a randomly chosen interval between 5 minutes and 60 minutes after sign-in. This can be controlled via the registry in a method described at http://policelli.com/blog/archive/2011/03/16/how-to-force-an-address-book-refresh-on-lync-client/. I think it would make more sense to make this part of the client policy.
MAC Address to Lync User Mapping for Zero Touch Initial Setup. This could streamline initial voice implementations.
The ability to hide Lync or non-Lync objects from the Address book. I know you can use msExchangeHideFromAddressBook=TRUE and I wouldn't like to lose that function, but there times where CEO's and others, want to be hidden from the Lync phone list, but not hidden in Exchange. Perhaps a 3 choice option: Null (or 0) defaults to the Exchange attribute setting, 1 ignores Exchange and Hides, and 0 (or 2) ignores Exchange ...more »
Rather than not be able to see anything, if the client could use web query until it has downloaded the address book files, that would reduce calls to the Help Desk.