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Campaign: Lync Server

Better Response Groups

The current response groups are incredibly basic. I'd like to see something a bit more advanced even if its not a full fledged solution.

 

1. Better queue monitoring

2. Listen in and call recording

3. Office closed for weather message function

4. Better reporting

 

There are tons of very expensive add on ACD/Contact center solutions but MS could make this part of the product functional with some small improvements.

Submitted by

Voting

208 votes

Campaign: Lync Server

Convert sefautil.exe to standard shell cmdlets.

Sefautil is a nice tool for configuring call forwarding, delegates, group call pickup, etc. But it's quirky, lacks good reporting and error handling, and just plain difficult if you don't use it often. Having standard cmdlets to perform these tasks would be a blessing.

Submitted by

Voting

177 votes

Campaign: Lync Server

Convert sefautil.exe to standard shell cmdlets.

Sefautil is a nice tool for configuring call forwarding, delegates, group call pickup, etc. But it's quirky, lacks good reporting and error handling, and just plain difficult if you don't use it often. Having standard cmdlets to perform these tasks would be a blessing.

Submitted by

Voting

177 votes

Campaign: Lync Client

Request to take control (for helpdesk)

We have deployed Lync across the company and we want to use it for HelpDesk to shadow users. It would be great for a way to 'take control' of the user's PC without the end user having to initiate it (ie. HelpDesk should initiate the control request and the end user would just see an 'accept/decline' popup)??

 

Curretnly the user has to offer the helpdesk technician control...

 

Cheers, Mike

Submitted by

Voting

160 votes

Campaign: Lync Client

ability to save a contact's number along with pauses and DTMF

ability to save a contact's number along with pauses and DTMF. In analogue systems you use a 'p' or something as a pause. example: 18005558383p1#p1234 would dial the 800number then after a pause press 1, then pause again and dial the pin of 1234

Submitted by

Voting

152 votes

Campaign: Lync Client

Bring back the pre-SP1 emoticons

In Office 2013 SP1 the emoticons (smileys) in Lync 2013 client was replaced. The old Icon-design were better and more modern. Or even better add the emoticons from Skype.

 

New emoticons

http://t.co/ydQ7akIPiI

 

Old emoticons

http://bit.ly/1fUgheO

 

Skype emoticons

http://bit.ly/1eo6iBZ

Submitted by

Voting

144 votes

Campaign: Lync Client

Ability to manage Hotkeys

There is no way to disable Hot key for audio call. By default it is set to Ctrl + Enter, which is used by default in many other clients. So, when you try to send IMs in Lync 2013 using Hot Keys ( "Enter" in Lync 2013 by default), you're making voice call instead of send message.

Submitted by

Voting

134 votes

Campaign: Lync Client

Rule based call forwarding

The user should be able to forward calls based on different criteria:

 

• Caller number

• Caller is in the user’s contact List

• The presence status

• Caller Privacy Relationship

• Time

• Out of office (Exchange) status

• Etc.

 

The forwarded calls should be able to be transferred to the following destinations:

 

• Other Lync user

• UM voicemail

• PSTN/mobile number

• RGS

• Team call group

• Etc.

Submitted by

Voting

126 votes

Campaign: Lync Server

REAL single PIN for Lync and Exchange

Change the PIN system to be a REAL single PIN, shared between Lync and Exchange, like the Active Directory Account Password

Submitted by

Voting

116 votes

Campaign: Lync Server

Forwarding on busy

Give the opportunity to a user to forward incoming calls if it is a busy state ( first call is going on ).

This is a common PBX feature and is requested by customers that are migrating it's infrastructure from old PBX and Lync Server

Submitted by

Voting

112 votes

Campaign: Lync Client

lync client setting to hide offline contacts

Submitted by

Voting

95 votes

Campaign: Lync Client

Additional/Expansion of Emoticons

It would be great if there were an add-on or additional downloadable sets of emoticons to expand the set of emoticons that currently exist. I know I am not the only person who wishes there were emoticons that are more useful. Why is there no "Thumbs Up" but there is an image of a sheep? I don't think a sheep has ever come up in any Lync conversation I've had. I'm sure the community would be able to provide additional ...more »

Submitted by

Voting

94 votes